Tourism News Share wonderful travel information

booking

China Eastern Airlines uses AI to improve experience

2019/8/24 13:47:13
State-owned China Eastern Airlines is now using AI to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers.
The airline’s data lab now automatically classifies thousands of complaints and offers recommended solutions to help frontline customer relations staff. This shortens customer response time and helps improve the overall quality of service.
A Civil Aviation Administration of China (CAAC) report showed that China Eastern Airlines had 41.6 complaints per million passengers in May. This comes as the airline’s frequent flyer members reached 39.6 million in 2019, an increase of 18.8% from the year before, according to the company’s March annual report.
AI-related technologies have already been deployed at China’s airports. Beijing Capital International Airport launched a facial recognition system for security checks in April 2018 and now around 70 mainland China airports use the system, according to Xinhua reports.
Author:

Prev: CCI approves Ctrip acquisition of 42.5% stake in MakeMytrip

Next: Can Chinese tourists save Myanmar’s floundering travel industry?

Back

Sheraton Shenzhou Peninsula Resort traffic info

Business zone:Shenzhou Peninsula
Area:Shenzhoubandao
Address:Hainan · Wanning · Shenzhoubandao - Shenzhou Peninsula Resort, Wanning, China

Sheraton Shenzhou Peninsula Resort reserve:400 862 8088 (CouponCode:11147) Busy or no answer, online booking please!
Catering Entertainment:0898-62538868   Meeting room reserve

Sheraton Shenzhou Peninsula Resort address: Shenzhou Peninsula Resort, Wanning, China

神州半岛喜来登度假酒店Sheraton Shenzhou Peninsula Resort Sitemap